Add New Maintenance Requests

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With the Maintenance Requests feature, reporting problems with your property becomes effortless. Simply select the issue category, specify the location, and provide a description of the problem.
Here’s how you can create a new maintenance request in simple steps:
  1. Click on the left sidebar in the dashboard
  2. And then click on “Maintenance Request”
    .
    • This will take you to “Maintenance Request Overview” where you can track maintenance issues. There is also a notice about the average ticket close time ( For example, 5 days and 22 hours), Options to filter the list of maintenance requests, to add a new maintenance request, and three tabs – “Todo,” “In Work,” and “Closed / Done,” indicating the status of requests
  3. Click on ” Add a new maintenance request” to create a request.
  4. After clicking “Add a Maintenance Request” fill out the following.
  1. Property Address: Specify the address of the property where the issue is occurring.
  2. Guest Name: Provide your name or the name of the renter experiencing the problem.
  3. Category of Problem: Choose the appropriate category that best describes the issue.
  4. Location of Problem: Indicate the specific area, such as “bedroom,” where the problem is located.
  5. Describe the Problem: Clearly describe the issue, providing as much detail as possible.
  6. Upload Files: Optionally, attach any relevant files or photos related to the problem.
  7. Entire Property Affected: Specify whether the issue applies to the entire property.
  • Lastly, click on “Submit” to send the maintenance request for review and action.

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