FAQ

Legal notices can be sent as email attachments, using the signature tool for documents.

To withdraw your application, just reach out via chat support on our website and request cancellation of the application.

Follow the below steps:

• Please complete a speed check using https://fast.com/
• Screen capture the results
• Contact Haletale chat support and select service requests to report maintenance issues and share the speed test results with the request.

Proof of rent payments is available on the Haletale dashboard or through email transfer receipts.

Contact us using the support chat on our website and fill out a property form. For emergencies with the property request for a call back or contact 911 responders.

Yes, there’s automation for lease extensions, and the platform is working on further improvements for auto-approvals, especially for month-to-month extensions.

The house should be equipped with some basic items for co-living. Here are some of the important info
– Add rental/rooming insurance into existing home insurance
– Setup digital deadbolt for the main doors
– Setup keyed entry locks for all room doors
– Label each room with names (Alpha, Bravo, Charlie, Delta, etc)
– Label storages in kitchen and rest of the houses
– Setup instructions in laundry area about the usage timings
– Setup sharing space with amenities like garbage bins, cleaning materials, etc
– Setup monthly deep cleaning of shared space – This helps with up keeping of property

We encourage you to contact our resolution center via our website chat if you are feeling uncomfortable.

Reach out to chat with our property experts on Haletale.com for any information on the property.

Reach out to chat support on Haletale.com to have your account deleted.

The listings on Haletale are private or shared co-living units that promote the idea of co-living environments.

Whether or not you can bring a pet depends on the property and house rules set out by individual homeowners. It will be indicated on the listing if pets are allowed. Contact us via chat support to speak with a property expert for more information

Here are some general house rules you might see for everyone:

• Smoking is not allowed indoors.
• Please keep our home secure and lock doors and windows when leaving the house.
• Feel free to use the kitchen but please clean up after yourself.
• Pets are generally not allowed, be sure to check listings for more information. Please do not bring strangers into our home.
• If you would like to invite a friend over, please have it discussed with housemates.
• Please respect our home but feel comfortable. Treat it as your own house for the duration of your stay.

These are general rules, each property will have some additional specific house rules which will be shared via email and visible at the property.

Schedule a viewing of the property by clicking on schedule visit, then select the available times to view the home.

Interested in seeing the home? Take a virtual tour or schedule a visit.

Check out the properties on https://web.haletale.com/ and feel free to apply online for the ones that meet your criteria.

Create an account by using a Google login or sign up with your email address.

Yes, having a Haletale account is necessary to submit an application. By creating an account, you’ll gain access to move-in instructions, property availability status, application notifications, and a personalized dashboard.

Search by entering the area you are looking for then choose a home and select a room.

There is a tool for updating rent, allowing property managers to set reminders and notices for rent increases with customizable settings.

To find the nearest public transit station use the listed property information/location

Applications are accepted on a first come first serve basis.

A co-signer or guarantor is encouraged to strengthen the applications for low-income or no-income individuals.

Haletale responds to applications by email, and application updates can be seen on the dashboard.

By using Persona, users agree to the use of their biometric information for identity verification, fraud prevention, and platform improvement. They also consent to Persona’s Privacy Policy, which includes the storage of data for up to three years.

Yes, the platform supports lease renewals with customizable notification periods, and there is a tool for rent increases with options for reminders and notice periods.

Haletale offers a range of features designed to simplify property management, including maintenance request tracking, lease management, tenant screening, and financial reporting tools. Property managers and owners can also market their properties, manage lease renewals, and handle legal documents through the Haletale.

Yes, Haletale is suitable for various types of rental properties, including single-family homes, apartments, co-living spaces, and short-term rentals. Its flexible features can be customized to meet the needs of different property types and management styles.

Haletale charges a subscription fee for property managers or owners, which varies based on the number of properties managed and the features required.

To get started with Haletale, create an account on their website, add your rental properties, set up your payment and lease terms, and invite your tenants to join the platform. Haletale offers guides and customer support to help with the setup process.

Tenants can use Haletale’s messaging feature to communicate directly with their landlords or property managers. This can include sending maintenance requests, asking questions about their lease, or discussing any issues related to their rental.

Haletale protects user information by using encryption, secure data storage practices, and compliance with privacy laws. They ensure that personal and financial data is only accessible to authorized users and is protected against unauthorized access and breaches.

Haletale encourages on-time rent payments through automated reminders, easy online payment options, and the ability to set up recurring payments. This reduces the hassle for tenants and helps ensure that property managers receive rent payments promptly.

To create a recurring invoice while creating a new one, simply click on the option for “Recurring” when filling out the invoice details. For more detailed instructions, please click the following link: Recurring Invoice Guide.

To mark a payment as completed, locate the payment transaction within your account dashboard, then select the option to mark it as “Completed” or “Paid.” If you need more detailed instructions, please refer to our guide on marking payments as completed.

To mark specific rooms as booked follow the detailed steps, please refer to our guide on marking rooms as booked.

To share a maintenance request with a contractor, access the maintenance request section in your dashboard, select the specific request, and choose the option to share it with the contractor by entering their contact information or selecting from a list. For detailed steps, please refer to our guide on sharing maintenance requests with contractors.

For detailed instructions on splitting utility bills among multiple tenants, please refer to our guide: Utility Bill Splitting Guide.

To create a renter report, access the reporting section in your dashboard, select the option for renter reports, and follow the prompts to generate a report. Input the required details such as rental period, tenant information, and any specific data you wish to include. Once complete, review the report and save or export it as needed. For detailed steps, please refer to our guide on creating renter reports.

To view invoices for a specific renter only, navigate to the accounting and then the “Invoice and Receipts” section in your dashboard. Then, select the option to filter. Input the renter’s name, and the system will display all invoices associated with that particular renter. For more detailed instructions, please refer to our guide on viewing invoices by renter.

When a property is approved, it becomes visible in the marketplace

When you add a property, we need your identification to ensure it’s a legitimate listing to prevent scams. The approval of the property listing is dependent on the successful completion of the identification verification process. This helps maintain the authenticity and security of the listings.

Users can indicate whether they have valid tenant insurance through the platform by selecting the “Yes” as an option in their profile settings.

Yes, users can upload relevant financial documents, such as bank statements or proof of income, in the attachments section of their profile.

Users have the option to link their social media profiles to their tenant profile on the website, which can provide additional credibility and context. This is optional.

The platform allows users to attach documents in common formats such as PDF, JPG, or PNG.

To accurately reflect your rental background on our platform, simply follow the steps outlined in our detailed guide. You can find step-by-step instructions to add your rental history by visiting  Add Rental History

Share the unique referral link provided on the platform with your friends. This link is found in the “Refer and Earn” section of your account. You will see an option to “Share Link,” which could give you a direct way to share it via social media or copy the link for a more personal message.

• If you refer a renter who becomes a paying customer, you earn $50.
• If you refer homeowners and property managers who become paying customers, you can earn up to $300.

To access the profit and loss report, navigate to your account dashboard’s sidebar. Look for the option to view reports. Select the profit and loss report from the list of available reports. If you need more detailed instructions, please refer to our guide on accessing Profit and loss reports.

To generate a guest report, go to your account dashboard’s sidebar and locate the option reports. Click on it and choose the “Guest Report” option from the list of available reports. Follow the prompts to specify any desired parameters, such as date range or specific properties. Once done, the guest report will be generated. If you need more detailed instructions, please refer to our guide on Guest reports.

To generate a balance sheet, access your account dashboard’s sidebar and navigate to the reports section. Select “Balance Sheet” from the available choices. Follow the prompts to specify the date range or any other relevant parameters. Once done, the balance sheet will be generated for you. For more detailed instructions, please consult our guide on Balance Sheet.

Customizing notifications is a straightforward process on our platform. Begin by accessing your account dashboard’s sidebar, Navigate to the “Settings” section, look and click on “Notification Settings,” you can fine-tune the types of notifications you receive according to your preferences. Additionally, you can choose specific events or activities for which you’d like to receive notifications. For further assistance or detailed guidance on customizing notifications, feel free to consult our user guide “Customize Notification” or reach out to our support team.

To access notification settings, simply navigate to your account Dashboard and proceed to the “Settings” section. From there, find and click on “Notification Settings.” Within this menu, locate the option to disable all notifications and click to turn them off. This allows you to manage your notification preferences efficiently and customize them according to your needs. feel free to consult our user guide “pause notification” or reach out to our support team.

To access and manage payout details, navigate to the Settings section of your account. Within the Settings, you’ll find an option labeled “Payout Details.” Click on this option to access the payout details form. Here, you can fill out the necessary information to set up your payout details. Ensure that you provide accurate and up-to-date information to facilitate smooth transactions. Once you’ve filled out the form, save your changes, and your payout details will be successfully updated.

To view subscription plans and choose the best one for you, start by accessing the Settings section of your account. Within Settings, you’ll find an option labeled “Subscription”. Clicking on this option will take you to a page where you can view all available subscription plans. Take your time to compare the features, benefits, and pricing of each plan to determine which one aligns best with your needs and budget. Once you’ve made your decision, proceed to subscribe to the chosen plan. Once subscribed, you’ll have access to the features and benefits included in your chosen plan.

To access Billing, first, go to the Settings section of your account. Within Settings, locate the “Billing” option. This will direct you to a page where you can find all relevant billing information, including invoices and plan details. Here, you’ll be able to view your billing history, download invoices, and manage your subscription plan details. Whether you need to update payment methods, review past invoices, or check your current subscription status, the Billing section provides all the necessary tools and information to ensure smooth financial management of your account.

To handle the application information process, access the Application Information section in your account settings. Here, you can customize the renter application process by setting up questions, enabling mobile verification, identity verification, and an introduction section. Additionally, you have the option to add more questions according to your preferences.

To customize invoice controls, navigate to the Settings section of your account and select “Invoice.” Within the Invoice settings, you’ll find options to customize invoice controls such as receipt after payment, attachment of PDFs in emails, and access to payment history. Adjust these settings according to your preferences to tailor the invoicing process to your needs.

To customize the navigation bar, go to the Settings section of your account and select “NavBar.” Within the NavBar settings, you’ll find options to customize the navigation menu. Here, you can choose which items appear on the navbar, such as Dashboard, Properties, Applications, Contacts, Documents, Maintenance Requests, Task, Accounting, Reports, and Tools. Customize the navbar according to your preferences by selecting or deselecting the desired items.

To compare the current year’s earnings with the previous year, you need to access the Profit and Loss or the Balance Sheet. From the dashboard, select ‘Reports,’ choose ‘Profit and Loss,’ and then use the comparison feature to view the earnings across the two years.

Yes, Haletale allows the exportation of comparison reports into a PDF format. You should find an option to export or save the report as a PDF within the reporting or comparison feature once you have generated the comparison you need.

To view invoices for a specific renter only, navigate to the accounting and then the “Invoice and Receipts” section in your dashboard. Then, select the option to filter. Input the renter’s name, and the system will display all invoices associated with that particular renter. For more detailed instructions, please refer to our guide on viewing invoices by renter.

To split a utility bill under multiple tenants in Haletale, start by clicking the ‘Accounting’ section from your Dashboard. Here, you’ll need to select the property and opt to edit its details by clicking the corresponding three dots.  Choose the type, and fill in the property address, the date, and the payment account. Then, proceed to the ‘Split Transaction’ area, where you can input the total utility bill amount and allocate specific shares to each tenant. Remember to include any applicable sales tax. You can also attach a description. Once all the information is correctly entered, update the changes to reflect the split utility bill across the tenants’ accounts. For more detailed instructions, please refer to our guide on splitting a utility bill under multiple tenants.

To make a recurring invoice in Haletale, first, go to the Dashboard and click “Create Invoice.” If it’s a new invoice, choose “Create a new.” When filling out the invoice details, look for an option to make it recurring. Set this up, then save your invoice by clicking “save invoice.” Now your invoice will send itself automatically at the time you’ve set. For more detailed instructions, please refer to our guide on create a recurring invoice.

To add an expense in Haletale, please refer to our detailed guide on adding an expense for step-by-step instructions. This guide will walk you through the process, ensuring you can accurately log and track your expenses within the system.

To access transactions in Haletale, you would typically go to the Dashboard. From there, you should look for the ‘Accounting’ under which you will see ‘Transactions.’ Once you click on this, you’ll be able to view a list of all the transactions associated with your account.

To delete a transaction, begin by accessing the Accounting section. Under Transactions, you’ll find a list of all your transactions. Locate the specific transaction you wish to delete and click on the three dots icon. From the dropdown menu, select the “Delete” option.

To view invoices and receipts, start by accessing the Accounting section. Within the Accounting section, navigate to the Invoices and Receipts tab. Here, you’ll find a list of all your invoices and receipts. You can click on each invoice or receipt to view its details, including the transaction date, amount, and any relevant notes. This allows you to keep track of your financial transactions and monitor payments effectively.

To add an expense in Haletale, please refer to our detailed guide on adding an expense for step-by-step instructions. This guide will walk you through the process, ensuring you can accurately log and track your expenses within the system.

To add an attachment to income, navigate to the relevant income entry. Within the income details when you click edit, you’ll find an option to add notes. Click on this option, and you’ll be able to add any necessary notes or comments. Additionally, you’ll have the option to attach a file directly to the income entry. This allows you to include supporting documents or additional information related to the income transaction. Refer to our detailed guide on “Sharing an Attachment” for step-by-step instructions.

To split an expense in Haletale, please refer to our detailed guide on splitting expenses for step-by-step instructions.

To upload a bank statement in Haletale, please refer to our detailed guide on how to upload bank statements for step-by-step instructions.

To change the status of invoices and receipts in Haletale, please refer to our detailed guide on managing invoice and receipt statuses for step-by-step instructions.

To mark a payment as completed in Haletale, please refer to our detailed guide on Mark payment as complete for step-by-step instructions.

To create a new task, access your account dashboard’s sidebar and locate the Tasks section. Click on it to enter the Task Overview and then click on “Add Task”. Refer to our detailed guide on “Add a task” for step-by-step instructions.

To view a task, begin by accessing your account dashboard’s sidebar and locating the Tasks section. Click on it to navigate to the Task Overview. Here, you’ll see a list of your tasks. Select the specific task you want to view, then click on the three dots icon next to it. From the dropdown menu that appears, select the “View” option.

To add a viewer to a task, start by accessing your account dashboard’s sidebar and locating the Tasks section. Click on it to navigate to the Task Overview, where you’ll find a list of your tasks. Once you’ve identified the specific task you want to add a viewer to, click on the three-dot icon next to it. From the dropdown menu that appears, select the “Add viewer” option. Next, choose the viewer you wish to add from the available options, and then click on “Confirm” to finalize the selection. The viewer will now be added to the task, allowing them to view and monitor its progress.

To mark a task as complete, begin by accessing your account dashboard’s sidebar and locating the Tasks section. Click on it to navigate to the Task Overview, where you’ll see a list of your tasks. Once you’ve identified the specific task you want to mark as complete, click on the three dots icon next to it. From the dropdown menu that appears, select the “Complete Task” option. Confirm your action if prompted, and the task will be marked as complete. This helps you keep track of completed tasks and maintain an organized task list.

To delete a task, start by accessing your account dashboard’s sidebar and locating the Tasks section. Click on it to navigate to the Task Overview, where you’ll find a list of your tasks. Once you’ve identified the specific task you want to delete, click on the three dots icon next to it. From the dropdown menu that appears, select the “Delete” option.

To filter tasks, begin by accessing your account dashboard’s sidebar and locating the Tasks section. Click on it to navigate to the Task Overview, where you’ll see a list of your tasks. Next, click on the “Filter” option located at the top right of the task list. In the filter options, select the desired status or category by clicking on the relevant dropdown menus. For example, you can choose to filter tasks by status such as “Pending,” “Completed,” or “In Progress.” You can also filter tasks by category or other criteria depending on your preferences.

Yes, you can apply multiple filters simultaneously to narrow down the task list to specific criteria in Haletale. To do this, access your account dashboard’s sidebar and locate the Tasks section. Click on it to navigate to the Task Overview, where you’ll find a list of your tasks. Next, click on the “Filter” option, typically located at the top or side of the task list. In the filter options, select the criteria you want to apply by clicking on the dropdown menus. You can choose multiple filters such as task status, task owner, task category, due date, and more.

To upload files along with a maintenance request, start by accessing the dashboard’s left sidebar and selecting “Maintenance Request”. Once there, you’ll find the “Maintenance Request Overview”, where you can track ongoing issues. Click on “Add a new maintenance request” to begin the process. Fill in the required details such as the property address, guest name, category of problem, and the specific location of the issue. Provide a detailed description of the problem and, if applicable, upload relevant files or photos to assist in diagnosing the issue.

To share a maintenance request with a contractor, go to “Maintenance Requests” in the Dashboard. Select the relevant property, then click the three dots next to the request and choose “Share with Contractor”. Choose the sending method, upload files if needed, add a message, and click “Share” to send it. Follow the guided steps to share the request.

To add a new maintenance request, navigate to the “Maintenance Requests” section in the dashboard. Click on “Add a new maintenance request” and fill in details such as property address, guest name, category of problem, location, description, and any relevant files. Finally, submit the request for review and action. feel free to consult our user guide “Add a new maintenance request” or reach out to our support team.

To edit a maintenance request with a contractor, go to “Maintenance Requests” in the Dashboard. Select the relevant property, then click the three dots next to the request and choose “Edit”. Make the necessary changes.

To add and view documents, access the “Documents” section within the Dashboard. Here, you can upload new documents by clicking on “Add Document” and providing relevant details such as the document name, category, and description. Upload the document file and submit it. To view existing documents, simply scroll through the list or utilize filters to find specific documents. Click on any document to view its details and download it if necessary. Follow the guided steps to “Add Documents”

To view appointments on Haletale’s platform, navigate to the sidebar and click on “Appointments”. This will direct you to the appointments page where you can see all scheduled appointments, including upcoming, past, and cancelled ones. From here, you can manage your appointments efficiently and stay updated on your schedule.

To view upcoming appointments on Haletale’s platform, access the “Appointments” section within the sidebar of your dashboard. Here, you’ll find a list of all your scheduled appointments. To focus solely on upcoming appointments, locate the “Upcoming” section or apply filters to display appointments scheduled for future dates.

To access past appointments on Haletale’s platform, navigate to the “Appointments” section within the sidebar of your dashboard. Here, you’ll find a comprehensive list of all your scheduled appointments, categorized by their status. Locate the “Past” section or utilize filters to specifically display appointments from previous dates.

To check for canceled appointments on Haletale’s platform, start by accessing the “Appointments” section within the sidebar of your dashboard. Here, you’ll find a comprehensive list of all your scheduled appointments. Utilize the provided filters or look for the “Canceled” section to specifically view canceled appointments.

To download documents, first access the “Documents” section within your Dashboard’ sidebar. To locate a specific document, you may scroll through your list of documents or use the filters to narrow down your search. Once you have found the document you want, click on the ‘Download’ button associated with the document in the ‘Action’ column. This will initiate the download process, and the document will be saved to your device.

To view documents, first access the “Documents” section within your Dashboard’s sidebar. To locate a specific document, you may scroll through your list of documents or use the filters to narrow down your search. Once you have found the document you want, click on the 3 dots associated with the document and then click on “view”.

To view a document that have been rejected, begin by click on documents in the Dashboard’s sidebar. You’ll find tabs categorized by document status, such as Approved, Pending, Draft, and Rejected. Click on the “Rejected” tab to filter the view accordingly, displaying only those documents that have not been accepted. Here, you can browse the list or apply filters to quickly find the particular document you’re interested in.