With theMaintenance Requests feature, reporting problems with your property becomes effortless. Simply select the issue category, specify the location, and provide a description of the problem.
Here’s how you can create a new maintenance request in simple steps:
- Click on the left sidebar in the dashboard
- And then click on “Maintenance Request”
.- This will take you to “Maintenance Request Overview” where you can track maintenance issues. There is also a notice about the average ticket close time ( For example, 5 days and 22 hours), Options to filter the list of maintenance requests, to add a new maintenance request, and three tabs – “Todo,” “In Work,” and “Closed / Done,” indicating the status of requests
- Click on ” Add a new maintenance request” to create a request.
- After clicking “Add a Maintenance Request” fill out the following.
- Property Address: Specify the address of the property where the issue is occurring.
- Guest Name: Provide your name or the name of the renter experiencing the problem.
- Category of Problem: Choose the appropriate category that best describes the issue.
- Location of Problem: Indicate the specific area, such as “bedroom,” where the problem is located.
- Describe the Problem: Clearly describe the issue, providing as much detail as possible.
- Upload Files: Optionally, attach any relevant files or photos related to the problem.
- Entire Property Affected: Specify whether the issue applies to the entire property.
- Lastly, click on “Submit” to send the maintenance request for review and action.
