Renters Information:

How can I trust listings on Haletale?
The safety of our guests is our number one priority. Listed homes undergo a thorough vetting process before appearing on the site.

Who do I contact if I have issues in the property?
Contact Haletale chat support and select service requests to report maintenance issues.

How do I report/file complaints on another roommate?
We care about everyone’s concerns. Please reach out to the resolution centre via Haletale chat support to report/file a complaint.

What if I feel uncomfortable with a host/roommate?
We encourage you to contact our resolution centre via our website chat if you are feeling uncomfortable.


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