Archives: FAQ

How do I set cleaning fees for my property?

Yes, within the “Listing Types & Pricing” section, you can specify one-time cleaning fees...

How do I charge key and security deposits for my property?

Within the “Listing Types & Pricing” section of that specific property you wish to...

How do I specify the minimum stay duration for bookings at my property?

Within the “Listing Types & Pricing” section, you can define the minimum duration that...

Is there a maximum guest limit that I can define for my property?

Yes, within the “Listing Types & Pricing” section, you can set the maximum number...

Can I include additional monthly parking costs for my property?

Yes, within the “Listing Types & Pricing” section, you can add extra charges for...

How do I handle bookings exceeding 60 days?

For bookings exceeding 60 days, you can select whether you’d like to collect the...

How can I show pricing on the Listing Page?

To show pricing on the Listing Page, proceed as follows: Access the Dashboard and...

How can I show pricing on the homepage?

To show pricing on the homepage, proceed as follows: Access the Dashboard and navigate...

How can I share a document that I’ve already shared?

If you need to reshare a document that you’ve previously shared, follow these steps:...

Can I change these roles later if needed?

Yes, you can modify roles at any time through the “Global Goals” settings.

How do I set Global goals?

Navigate to the settings section. Under settings, locate and click on the “Global Goals”...

How can I protect my privacy by setting a general location for my property on the map?

To protect your privacy while ensuring a smooth booking experience, follow these steps: In...

How do I check what task is assigned to a particular renter?

In the Dashboard, click on the left sidebar. Within the sidebar, select “Guest Applications.”...

How do I add a note to the renter’s application?

In the Dashboard, click on the left sidebar. Within the sidebar, select “Guest Applications.”...

How do I check what information is included in the application?

In the Dashboard, start by clicking on the left sidebar. From there, click on...

Does my renter have tenant insurance?

In the Dashboard, begin by clicking on the left sidebar. Then, within the sidebar,...

Is there a payment history for a renter?

In the Dashboard, start by clicking on the left sidebar. From there, click on...

How do I check all activity for a renter’s application alone

To view the application history and recent interactions for a renter in your Dashboard,...

How can I add a cleaning fee when adding a property?

To add a cleaning fee using the sidebar, begin by navigating to your dashboard...

How do I view the history and actions of a renter application?

To review the history and actions of a renter application, you can follow these...

How can I ensure that only my business name is displayed on my invoices?

To ensure that only your business name is displayed on your invoices, reflecting a...

How can I edit a one-time or recurring invoice?

To edit a one-time or recurring invoice, start by accessing your Dashboard and clicking...

How can I use the direct calling feature in renter applications?

In renter applications, you can directly call a number by simply clicking on it....

How can I configure invoices to show only the business name instead of my personal name?

To ensure that only your business name appears on invoices, excluding any personal names,...

How do I sign a document?

To electronically sign a document in the property management system, locate the ‘Documents’ section...

How can I make changes to multiple invoices at once?

To make changes to multiple invoices simultaneously, simply select the checkboxes next to the...

How do I add a review to a property?

To add a review begin by accessing the Dashboard and locate the left sidebar....

Can users other than admins add reviews to properties?

No, currently only admins have the ability to add reviews to properties. Homeowners or...

How to Create a Document Template?

Create document templates in the property management system by accessing ‘Documents’, choosing ‘Create New...

How do I browse and filter listings based on budget, room type, house type, and move-in date?

To view all available listings, follow these steps: Navigate to the “Listings” section in...

How do I add new amenities to a particular property?

To add new amenities to a particular property, follow these steps: Go to the...

Is there a feature to book a property now and pay later?

Yes, there is a feature that allows you to book a property now and...

How do I share a listing?

To share a listing on Haletale, follow these steps: Access your Haletale account dashboard....

How do I preview listing?

To preview your listing, follow these steps: Access your dashboard. Navigate to the “Properties”...

How do I share viewing schedual for a property?

To share a viewing schedule for your property, you can follow these: Access your...

How do I list my property again?

To list your property again, follow these simple steps: Navigate to the left sidebar...

How do I add a new property?

To add a new property, navigate to the Quick Buttons and click on “Add...

How can I schedule a appointment for a property I like?

If you’ve found a rental property that catches your eye and you’re eager to...

How do I customize a listing page?

To customize the action buttons on your listing page, follow these steps: Access the...

How can I disapprove a property ?

To disapprove properties begin by accessing the Dashboard and locate the left sidebar. Within...

How to approve a property?

To approve properties begin by accessing the Dashboard and locate the left sidebar. Within...

How do I mark a property as verified?

Marking a property as verified is an admin feature and here’s how you can...

How can I mark a property as available?

Here’s how you can mark your property as available for booking: Go to the...

How do I edit a property?

Here’s a step-by-step guide to editing property details: Go to the Dashboard and locate...

What’s the process for assigning a listing owner to a property?

Here’s a step-by-step guide to assigning a listing owner to a property: Go to...

How can I assign a homeowner to a property?

Follow these steps to assign a homeowner to a specific property: Access the Dashboard...

How to add move-out Information?

Follow these steps to add move-out information for a renter: Navigate to the Dashboard...

How can I show my property on the marketplace?

You can hide your property from the marketplace by following these steps: While Adding...

How do I mark a property as booked?

To mark a property as booked, begin with the Dashboard and click on “All...

How do I set a property as a favorite?

To set a property as a favorite in Haletale, begin by navigating to the...

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