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Archives: FAQ

How to add an expense?

To add an expense in Haletale, please refer to our detailed guide on adding...
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How to create a recurring invoice (while creating a new one)?

To make a recurring invoice in Haletale, first, go to the Dashboard and click...
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How to see invoices against a particular renter alone

To split a utility bill under multiple tenants in Haletale, start by clicking the...
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How to see invoices against a particular renter alone

To view invoices for a specific renter only, navigate to the accounting and then...
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Can I export the comparison report into a PDF?

Yes, Haletale allows the exportation of comparison reports into a PDF format. You should...
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Can I compare the current year’s earnings with those of the previous year using this feature?

To compare the current year’s earnings with the previous year, you need to access...
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Where can I access real estate data, including MLS data for property listings?

To access real estate data, including MLS data for property listings, navigate to the...
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How can I customize the navigation bar?

To customize the navigation bar, go to the Settings section of your account and...
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Where can I customize invoice controls?

To customize invoice controls, navigate to the Settings section of your account and select...
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How do I handle the application information process?

To handle the application information process, access the Application Information section in your account...
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Where can I manage my passwords using the password manager?

To manage your passwords using the password manager, go to the Password Manager section...
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Where can I find my billing information and view invoices and plan details?

To access Billing, first, go to the Settings section of your account. Within Settings,...
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How can I view subscription plans and choose the best one for me?

To view subscription plans and choose the best one for you, start by accessing...
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Where can I set up my payment details for all transactions?

To access and manage payout details, navigate to the Settings section of your account....
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How do I pause all notifications for my account?

To access notification settings, simply navigate to your account Dashboard and proceed to the...
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How do I customize notifications?

Customizing notifications is a straightforward process on our platform. Begin by accessing your account...
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How do I generate a balance sheet?

To generate a balance sheet, access your account dashboard’s sidebar and navigate to the...
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How do I generate a guest report?

To generate a guest report, go to your account dashboard’s sidebar and locate the...
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How can I access the profit and loss report?

To access the profit and loss report, navigate to your account dashboard’s sidebar. Look...
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What rewards can I earn if they become paying customers, whether they’re renters or property managers?

If you refer a renter who becomes a paying customer, you earn $50. If...
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How can I refer friends to our platform?

Share the unique referral link provided on the platform with your friends. This link...
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How do I add my rental history into my tenant profile?

To accurately reflect your rental background on our platform, simply follow the steps outlined...
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Is there a specific format or limit for attaching documents, such as bank statements or proof of income?

The platform allows users to attach documents in common formats such as PDF, JPG,...
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Can users link their social media profiles to their tenant profile on the website?

Users have the option to link their social media profiles to their tenant profile...
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Is there a section where users can upload documents related to their financial status or rental agreement?

Yes, users can upload relevant financial documents, such as bank statements or proof of...
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How can users indicate if they have valid tenant insurance through the website?

Users can indicate whether they have valid tenant insurance through the platform by selecting...
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What should I do if I’m unable to add a property without providing an ID?

When you add a property, we need your identification to ensure it’s a legitimate...
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What happens when you approve a property?

When a property is approved, it becomes visible in the marketplace
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What is the difference between a listing owner and homeowner?

Listing Owner: A listing owner is the account holder with complete access to the...
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How to see invoices against a particular renter alone?

To view invoices for a specific renter only, navigate to the accounting and then...
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How to create a renter report?

To create a renter report, access the reporting section in your dashboard, select the...
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How to split a utility bill under multiple tenants?

For detailed instructions on splitting utility bills among multiple tenants, please refer to our...
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How to share a maintenance request with a contractor?

To share a maintenance request with a contractor, access the maintenance request section in...
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How to mark specific rooms as booked?

To mark specific rooms as booked follow the detailed steps, please refer to our...
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How to mark a payment as completed?

To mark a payment as completed, locate the payment transaction within your account dashboard,...
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How to create a recurring invoice (while creating a new one)

To create a recurring invoice while creating a new one, simply click on the...
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How does Haletale facilitate better on-time rent payments from tenants?

Haletale encourages on-time rent payments through automated reminders, easy online payment options, and the...
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How does Haletale protect my personal and financial information?

Haletale protects user information by using encryption, secure data storage practices, and compliance with...
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As a tenant, how do I use Haletale to communicate with my landlord?

Tenants can use Haletale’s messaging feature to communicate directly with their landlords or property...
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How do I get started with Haletale for my rental property?

To get started with Haletale, create an account on their website, add your rental...
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What are the costs associated with using Haletale?

Haletale charges a subscription fee for property managers or owners, which varies based on...
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Is Haletale suitable for all types of rental properties?

Yes, Haletale is suitable for various types of rental properties, including single-family homes, apartments,...
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What features does Haletale offer to property managers and owners?

Haletale offers a range of features designed to simplify property management, including maintenance request...
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Does the platform support lease renewals and rent increase notifications?

Yes, the platform supports lease renewals with customizable notification periods, and there is a...
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Is there a verification process for tenant applications, such as ID verification?

By using Persona, users agree to the use of their biometric information for identity...
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How do I find out if my application is accepted?

Haletale responds to applications by email, and application updates can be seen on the...
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 Do I need a co-signer or guarantor to apply?

A co-signer or guarantor is encouraged to strengthen the applications for low-income or no-income...
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How are applications accepted?

Applications are accepted on a first come first serve basis.
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Is information available on public transit?

To find the nearest public transit station use the listed property information/location
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How does the platform assist in handling rent changes during the lease term?

There is a tool for updating rent, allowing property managers to set reminders and...
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